Terms and Conditions

In the following terms and conditions, “we” and “our” can refer to either ‘Flamecrusher 2006 Ltd.’ or ‘Bernard Gillon Motorsport Ltd.’

We reserve the right to alter these Terms and Conditions at any time, without notice. Even if you have read them previously, they may have changed since then, and it is your responsibility to make sure that you understand the current terms and conditions.

All prices shown on the website are in New Zealand Dollars and, unless otherwise stated, include GST (except on the freight costs page. All freight prices exclude GST). We reserve the right to alter prices without notice; this will not affect any orders that have already been paid for.
All pricing does not include delivery. Delivery costs are added when you check out your shopping cart. Extra costs apply for rural deliveries, Saturday deliveries, and large or heavy objects.

We make every effort to keep our website catalogue up to date; however, some of our products may be out of stock. If this is the case we will contact you when we receive your order to advise you of an expected arrival date, and to confirm whether you wish to continue with your purchase. If not, we will immediately provide a full refund of the goods that you no longer wish to purchase.
We can not guarantee that products will be the same as the ones pictured on the website. Colours/brands may (very rarely) vary due to availability.
We endeavour to make all made-to-order race suits within three weeks of receiving confirmation of design, colour, measurements and embroidery details of your suit. If we are unable to meet this deadline for any reason we will contact you.

We do our best to send all products within one working day of receiving payment for your order, unless you are otherwise notified. Delivery is usually overnight, however please allow up to 4 working days for your goods to be delivered. If you are concerned as to the whereabouts of your purchases, feel free to contact us and we will track them down.
Shipping to international addresses can be arranged by contacting us.
We only deliver to physical addresses; no PO Boxes please.

Purchasing Products Priced at $0.00 Online:
Some products (including, but not limited to, Embroidery and Custom Designed Suits) can be checked out on our shopping cart at a price of $0.00. Doing so does not constitute a purchase, merely an indicator of your desire to purchase these products. Once a price has been confirmed, we will advise you of the agreed price, and your payment can then be processed. All other terms and conditions still apply to these purchases.

Credit Cards:
Credit Card Payments are processed through Payment Express (developed by Direct Payment Solutions Limited). You will be taken to a secure page on their site to complete the transaction, after which you will be returned to our website. This means that we neither see nor store your credit card details, and the purchase is totally automated. Your details will be encrypted, and sent via a secure connection, so you can be sure that they are safe.
DPS are a reputed company (certified with banks in New Zealand, Australia, Pacific Islands, Singapore, South Africa, USA and United Kingdom) and you can be confident of your online safety.

Other Payment Methods:
We understand that it is sometimes difficult to trust online payment methods. We assure you that our Credit Card processing is entirely safe, however we also provide other payment methods if you would prefer.

Phone-In Credit Card:
If you would like to pay by credit card, but would prefer to phone in your details, that is fine. Just give us a call and let us know your details, and we will process the payment manually, so you can be sure of your safety.

Direct Credit:
You can pay by Direct Credit, by going to your online banking account and making a payment to the bank account details provided on your invoice. Please ensure that your order number is used as a reference.

You can also pay by cheque. Please make cheques payable to “Bernard Gillon Motorsport Limited” and post to “Flamecrusher, PO Box 14335, Tauranga”. Please ensure that your order number is written on the back of the cheque.

Orders that have been paid for by cheque or direct credit will only be shipped once the payment has been cleared. This may take a few days.

Refunds/Returns Policy:
We do not exchange or refund products if you change your mind, so please choose carefully. We will, however, refund, replace or exchange faulty goods. Replacement items are subject to availability; we will notify you if we don’t have that particular item stocked and keep you informed as to when it will arrive, or we can provide a refund if you should prefer. Please notify us of faulty goods within 48 hours of receiving the delivery, and return the faulty goods to us within 7 days of delivery with original packaging, and in an unused condition. Goods can be returned to 6A Hynds Road, Greerton, Tauranga.

Personal Information:
Flamecrusher respects the privacy of all our customers. We will never sell or pass on any information, and your personal details are only ever seen by us (when placing an order, etc).
Your personal information is encrypted and stored on our secure servers to assist you when placing future orders. If you would like this information altered or removed, you can either do it by logging on to our website, or by sending us an email.
We (infrequently) send out a newsletter to those who have opted to receive it. If you would like to unsubscribe from a newsletter, this can also be done by logging on to the website or by sending us an email.

We reserve the right to refuse to make a sale, or to cancel a sale that has already been processed, or to in any way not proceed with a sale, for any reason whatsoever. No correspondence will be entered into about such a decision made by us or any of our staff.

Motorsport can be dangerous. Whilst the safety products that we sell are, to the best of our knowledge, designed to increase driver safety, we can not be held accountable for any injury or damage to any person or property, whatsoever. Our products are sold without warranty or representation to the product’s ability to protect the user from injury or death. The user assumes that risk.

© Bernie Gillon Motorsport Ltd, 2015.   Website Design by Mantis Digital